Last updated: May 23, 2026
Qlipps is committed to a trustworthy marketplace experience. This Buyer Protection Policy describes remedies available to Buyers for eligible marketplace orders. It supplements the Marketplace Terms of Service and platform Refund Policy.
TABLE OF CONTENTS
1. SCOPE
This policy applies to purchases completed through the Qlipps Creator Marketplace checkout. It does not cover off-platform transactions, tips sent outside a marketplace order, or non-marketplace subscriptions unless expressly stated.
2. ELIGIBLE ISSUES
Depending on the product type and evidence provided, Buyers may qualify for assistance when:
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An item was not delivered within the stated timeframe or tracking shows non-delivery;
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A physical item materially differs from the Listing description;
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A digital file is inaccessible due to a verified platform or Seller delivery failure;
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A booked service was not provided and the No-Show Policy criteria are met;
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Duplicate charges or confirmed unauthorized transactions occurred.
3. HOW TO REQUEST HELP
Contact support@qlipps.com within fourteen (14) days of the delivery date, scheduled service date, or digital delivery timestamp. Include your order ID, Listing URL, and supporting documentation (photos, tracking, screenshots).
Qlipps may request additional information from the Buyer and Seller before making a determination.
4. DIGITAL PRODUCTS
Digital purchases are generally final once download or access is granted. Exceptions may apply for inaccessible files, corrupted delivery, or material misdescription. See the Digital Product Policy.
5. PHYSICAL PRODUCTS
For physical goods, Buyers should review tracking and report shipping issues promptly. Where a Seller fails to ship or delivery fails, Qlipps may issue a refund or credit and recover amounts from the Seller pursuant to the Dispute Resolution Policy.
Escrow holds described in the Fee & Payment Schedule may delay Seller payout while a claim is reviewed.
6. SERVICES AND BOOKINGS
Service disputes are evaluated under the No-Show Policy, including cancellation windows and attendance verification.
7. CHARGEBACKS
Buyers should contact Qlipps support before filing a payment chargeback. Improper chargebacks may result in account suspension. Qlipps cooperates with payment processors and may provide transaction records to resolve disputes.
8. EXCLUSIONS
Buyer Protection generally does not cover:
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Buyer's remorse or subjective dissatisfaction;
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Failure to read Listing descriptions or requirements;
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Issues caused by incorrect shipping addresses supplied by the Buyer;
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Prohibited or removed Listings where the Buyer participated in a policy violation.
9. CONTACT
Marketplace order support: support@qlipps.com.