Last updated: May 23, 2026
This Dispute Resolution Policy explains how marketplace order disputes are handled between Buyers, Sellers, and Qlipps.
TABLE OF CONTENTS
4. Arbitration and governing law
1. INFORMAL RESOLUTION
Parties should first attempt to resolve order issues through order messages and support@qlipps.com within the timeframes in the Buyer Protection Policy.
2. QLIPPS REVIEW PROCESS
When a dispute is opened, Qlipps may request evidence from both parties, including tracking, delivery confirmation, files, or communication logs. Qlipps will review the Listing, policies, and payment records.
Typical review target: five (5) to ten (10) business days, longer where third-party carriers or payment processors are involved.
3. OUTCOMES
Depending on the facts, Qlipps may:
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Deny the claim;
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Issue a full or partial refund to the Buyer;
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Release or withhold escrowed Seller funds;
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Restrict accounts involved in abuse or fraud.
Qlipps decisions regarding platform access and payment holds are made in Qlipps's reasonable discretion, subject to applicable law.
4. ARBITATION AND GOVERNING LAW
Marketplace disputes between you and Qlipps relating to platform services are subject to the dispute resolution and governing law provisions in the platform Terms of Service, including Illinois governing law, unless prohibited by consumer protection laws in your jurisdiction.
Disputes solely between Buyer and Seller regarding product quality may not bind Qlipps beyond payment facilitation remedies described here.
5. CONTACT
Disputes: support@qlipps.com.